General Terms of Sale and Use.

These General Terms of Sale and Use, hereinafter the “Terms”, define the conditions under which the company T.A.M.S offers customers the booking and use of leisure services operated under the trading name AS-DF Le Complexe.

Last updated: 6 June 2026.

1. Operator identification

T.A.M.S
French limited liability company — SARL
Trading name: AS-DF Le Complexe / Airsoft Direct Factory / Pro Tactical
Share capital: €22,000
Registered office: 12 avenue d’Italie, 68110 Illzach, France
SIREN: 753 694 421
SIRET: 753 694 421 00045
Commercial register: 753 694 421 R.C.S. Mulhouse
Intra-EU VAT number: FR 83 753 694 421

Venue address:
AS-DF Le Complexe
Rue des Iris
68110 Illzach
France

Telephone: 03 67 26 08 04
Email: complexe@as-df.fr
Website: complexe.as-df.fr

Hereinafter referred to as “AS-DF Le Complexe”.

2. Purpose

These Terms define the conditions under which AS-DF Le Complexe offers customers the booking and use of its leisure services at its premises on Rue des Iris, 68110 Illzach.

The services concerned include in particular:

• Laser Game sessions;
• indoor CQB Airsoft sessions;
• game time slot bookings;
• group packages, birthdays and private or business events;
• private hire;
• gift vouchers, invitations or promotional codes that may be offered;
• additional on-site services, including the bar, reception area and shop where available.

Any booking or use of AS-DF Le Complexe services implies full and unconditional acceptance of these Terms and the rules applicable to the activities.

3. Bookings

Bookings can be made online through the website complexe.as-df.fr/reservation, on site or by any other method offered by AS-DF Le Complexe.

Each booking is made for a specified activity, date, time and number of participants. Booked time slots must be strictly respected.

Customers undertake to provide accurate booking information, including their surname, first name, email address, telephone number, number of participants and chosen activity.

If customers or participants arrive late, the activity duration may be reduced without compensation, automatic rescheduling or refund.

AS-DF Le Complexe reserves the right to refuse a booking if requirements relating to safety, age, capacity, supervision or availability are not met.

4. Age and activity access requirements

Laser Game is available subject to the conditions stated on the website, in booking materials or on site. As a guide, it is generally offered from age 7 or a minimum height of approximately 1.20 metres, subject to approval by AS-DF Le Complexe.

Airsoft is a regulated activity restricted to adults. ID may be requested to verify participants’ ages. The protective equipment required by AS-DF Le Complexe must be worn throughout the activity.

AS-DF Le Complexe may refuse activity access to anyone who does not meet the age, safety, equipment, behaviour or health requirements necessary for the service to run properly.

5. Prices and payment

Prices are stated in euros inclusive of all taxes and are available on the website, in booking materials, at reception or on request.

AS-DF Le Complexe reserves the right to change its prices at any time. The applicable price is the price in effect when the service is booked or ordered.

Full or partial payment may be required when booking, depending on the service, booking channel or specific applicable conditions.

Accepted payment methods are those stated on the website, in the booking system or directly on site.

6. Customer cancellations and changes

Any cancellation or change request must be made in writing to the following address: complexe@as-df.fr.

Changes to a booking, including the date, time, activity or participant count, may be requested up to 72 hours before the service, subject to availability and acceptance by AS-DF Le Complexe.

Except in duly justified cases of force majeure or where specifically agreed in writing by AS-DF Le Complexe, no cancellation will result in a refund.

As a goodwill gesture, AS-DF Le Complexe may offer rescheduling or a credit valid for six (6) months if the cancellation or change is requested at least 72 hours before the scheduled service date. This remains subject to prior agreement by AS-DF Le Complexe.

If the customer is absent, significantly late or participants do not attend the booked slot, the service will remain payable and no refund will be given.

7. Changes or cancellations by AS-DF Le Complexe

AS-DF Le Complexe reserves the right to change, postpone or cancel a service if it cannot be delivered under normal safety or operating conditions.

This may result in particular from a breakdown, exceptional closure, technical incident, safety issue, external event, force majeure or any other circumstance making the service impossible or dangerous.

In this case, AS-DF Le Complexe will, where possible, offer the customer a new date or a credit valid for six (6) months. No other compensation may be claimed.

8. Right of withdrawal

Under Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for leisure services to be provided on a specified date or during a specified period.

Consequently, bookings for Laser Game, Airsoft, time slots, group packages, events, private hire or any other dated leisure service do not benefit from the fourteen (14) day right of withdrawal.

For distance purchases that do not concern a dated leisure service, including certain undated gift vouchers where offered, the consumer may have fourteen (14) days from conclusion of the contract to exercise a right of withdrawal, unless an applicable legal exception applies.

Where applicable, any withdrawal request must be sent before the deadline by email to complexe@as-df.fr or by post to:

AS-DF Le Complexe — T.A.M.S
Rue des Iris
68110 Illzach
France

9. House rules and behaviour

All participants undertake to follow safety instructions, the house rules, staff instructions, the rules specific to each activity and basic respect for other participants.

The following are prohibited in particular:

• dangerous or violent behaviour;
• insults, threats and verbal or physical aggression;
• discriminatory behaviour;
• failure to follow hygiene and safety rules;
• deliberate or negligent damage to facilities or equipment;
• bringing in or using illegal drugs;
• participation while visibly under the influence of alcohol or substances incompatible with safety;
• failure to wear required protective equipment.

If these rules are breached, AS-DF Le Complexe may refuse access, immediately exclude the participants concerned, stop the service or refuse future bookings, without refund.

10. Cleanliness and respect for the premises

Customers and participants undertake to keep the premises clean and in good condition, including reception areas, tables, play areas, toilets and spaces made available during events.

In the event of excessive dirt, damage or clear disrespect for the premises, a flat fee of €100.00 may be charged to the customer, without prejudice to additional charges if actual cleaning, repair or replacement costs are higher.

11. Responsibility for minors

Minors participating in activities permitted for their age must be accompanied by, or under the responsibility of, an adult.

Minors remain exclusively under the responsibility of their parents, legal representatives or accompanying adults. AS-DF Le Complexe does not replace legal representatives and does not provide individual supervision outside the strictly supervised activity.

12. Personal belongings

Customers and participants are responsible for their belongings. We recommend not bringing valuables or leaving them unattended.

AS-DF Le Complexe cannot be held liable for loss, theft or damage to personal belongings, except in the event of proven fault on its part or express, formal acceptance of responsibility for the items.

13. Equipment and damage

Equipment provided must be used in accordance with AS-DF Le Complexe staff instructions.

In the event of breakage, loss, theft, deliberate damage or damage caused by negligence, repair, restoration or replacement costs may be charged to the responsible customer or the participant’s legal representative.

14. Health, fitness and safety

Activities may involve movement, physical effort, lighting effects, sounds, playful stress or moving around an indoor environment.

Each participant must ensure that their health is compatible with the chosen activity. When in doubt, they should seek medical advice before taking part.

AS-DF Le Complexe reserves the right to refuse participation if a person’s behaviour, apparent condition or equipment presents a risk to themselves, other participants, staff or facilities.

15. Invitations, gift vouchers and promotional codes

Electronic invitations that may be included in some packages are generated automatically or sent according to the arrangements specified when booking. Their distribution remains the customer’s responsibility.

Gift vouchers, where offered, are valid for twelve (12) months from issue unless otherwise stated at purchase. They are neither refundable nor exchangeable for cash.

Promotional codes are valid under the conditions defined when issued, including validity period, eligible activities, amount, usage limits and conditions. They cannot be combined unless otherwise stated.

16. Personal data

AS-DF Le Complexe may collect and process personal data necessary for managing bookings, customer relations, payments, security, invoicing and the administrative follow-up of services.

Processing is carried out in accordance with applicable personal data protection rules, including the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Each customer has rights including access, rectification, objection, erasure, restriction of processing and, where applicable, data portability.

Personal data requests can be sent to: complexe@as-df.fr.

Customers also have the right to lodge a complaint with the CNIL.

17. Video surveillance

For the safety of people and property, AS-DF Le Complexe premises may be under video surveillance. The areas concerned are indicated by signs on site.

Video surveillance is not installed in toilets or areas where it would infringe personal privacy.

18. Opting out of telephone marketing

Under applicable provisions, customers who do not wish to receive telephone marketing can register free of charge on the Bloctel telephone marketing opt-out list.

Further information is available at: bloctel.gouv.fr.

19. Force majeure

Neither party may be held liable for full or partial non-performance of its obligations due to an event of force majeure as defined in Article 1218 of the French Civil Code.

Force majeure includes, without limitation: natural disasters, fires, epidemics, pandemics, administrative decisions, strikes external to the parties, power cuts, major technical impossibilities, imposed closures or any unforeseeable, unavoidable external circumstance making performance impossible.

The party invoking force majeure must inform the other party as soon as possible. Obligations are suspended for the duration of the event, without compensation on either side.

If the suspension lasts more than thirty (30) days, either party may terminate the contract as of right, without compensation.

20. Severability

If any provision of these Terms is declared void, deemed unwritten or unenforceable under a law, regulation or final decision of a competent court, the other provisions remain in full force and effect.

Where appropriate, the parties will seek to replace the invalid clause with a valid clause whose economic and legal effect is as close as possible to the original.

21. Complaints

For any complaint about a booking or service, customers can contact AS-DF Le Complexe by email at: complexe@as-df.fr.

The complaint must include the customer’s name, service date, activity, booking number if any, and the information needed for AS-DF Le Complexe to examine the request.

22. Consumer mediation

Under the French Consumer Code provisions on amicable dispute resolution, consumers may use a consumer mediator free of charge after first sending a written complaint to AS-DF Le Complexe and receiving no satisfactory response.

Mediator: DEVIGNY MEDIATION, contact: contact@devignymediation.fr. Requests may be submitted at: https://www.devignymediation.fr/consommateurs.php .

23. Disputes and applicable law

These Terms are governed by French law.

In the event of a dispute, the parties will seek an amicable solution before taking legal action. If no agreement is reached, the dispute will be brought before the competent French courts under the ordinary rules of jurisdiction.

Consumers may also access the European online dispute resolution platform at the following address: ec.europa.eu/consumers/odr.

Appendix — Model withdrawal form

This form applies only where a statutory right of withdrawal exists, including certain distance purchases that do not concern a leisure service provided on a specific date or during a specific period.

To:

AS-DF Le Complexe — T.A.M.S
Rue des Iris
68110 Illzach
France
Email: complexe@as-df.fr

I hereby notify you of my withdrawal from the contract for the service or purchase below:

Subscription or purchase date:
Order or booking number:
Last name:
First name:
Email:
Telephone:
Address:
Postcode:
Town/city:

Place:
Date:

Consumer's signature, only if this form is submitted on paper: