Privacy policy.

This privacy policy informs users of the website complexe.as-df.fr, customers and participants in activities offered by AS-DF Le Complexe about how their personal data may be collected, used, retained and protected.

Last updated: 6 June 2026.

1. Data controller

The controller responsible for processing personal data is:

T.A.M.S
French limited liability company — SARL
Trading name: AS-DF Le Complexe / Airsoft Direct Factory / Pro Tactical
Share capital: €22,000
Registered office: 12 avenue d’Italie, 68110 Illzach, France
SIREN: 753 694 421
SIRET: 753 694 421 00045
Commercial register: 753 694 421 R.C.S. Mulhouse
Intra-EU VAT number: FR 83 753 694 421

Venue address:
AS-DF Le Complexe
Rue des Iris
68110 Illzach
France

Telephone: 03 67 26 08 04
Email: complexe@as-df.fr
Website: complexe.as-df.fr

2. Personal data collected

Depending on the services used, AS-DF Le Complexe may collect the following categories of personal data:

• identification data: last name, first name;
• contact data: email address, telephone number, postal address if necessary;
• booking data: chosen activity, date, time, number of participants, selected package, information relating to an event or private booking;
• participant data: age or adult status where necessary to check access to certain activities;
• payment data: payment information, amount, payment method and status, without AS-DF Le Complexe storing full bank card details;
• billing data: information required to issue receipts, quotations, invoices or accounting documents;
• correspondence data: messages sent by email, telephone, contact form or booking request;
• technical data: IP address, browser type, device used, pages visited, browsing date and time;
• cookie and tracker data, according to the choices made by the user;
• footage from video surveillance systems where active on the premises.

3. Purposes of processing

Personal data collected is used for the following purposes:

• handling contact requests;
• managing bookings for Laser Game, Airsoft, group packages, birthdays, events or private hire;
• confirming, changing or cancelling a booking;
• managing customer relationships before, during and after the service;
• organising participant reception and ensuring activities run smoothly;
• checking activity entry requirements, including age or adult status where necessary;
• managing payments, credit notes, gift vouchers, promotional codes, invoices and receipts;
• responding to customer requests, complaints or questions;
• ensuring the safety of people, property and premises;
• improving website operation and measuring its audience where analytics tools are used;
• complying with applicable legal, tax, accounting and administrative obligations.

4. Legal bases for processing

Depending on the circumstances, AS-DF Le Complexe processes personal data on the following legal bases:

Purpose	Legal basis
Managing bookings, services, payments and customer relationships	Performance of a contract or pre-contractual measures
Handling contact or quotation requests	Legitimate interest or pre-contractual measures
Accounting, tax and administrative management	Legal obligation
Safety of people, property and premises	Legitimate interest
Cookies and trackers not necessary for website operation	User consent
Marketing communications, newsletter or promotional offers	Consent or legitimate interest as applicable

5. Mandatory and optional data

Data marked as mandatory in a booking, request or form is necessary to process the request or provide the service.

If the necessary information is not provided, AS-DF Le Complexe may be unable to process the request, confirm a booking or provide the requested service.

6. Data recipients

Personal data collected is intended for authorised AS-DF Le Complexe staff and departments within the scope of their respective responsibilities.

Where necessary, it may also be shared with the following recipients:

• technical service providers involved in the website or booking system;
• hosting providers, including OVH SAS for website hosting;
• payment providers where online payment is offered;
• accounting, administrative or legal service providers;
• insurers, advisers or competent authorities where required by law, in a dispute or following an official request.

AS-DF Le Complexe does not sell its customers' or users' personal data.

7. Processors and service providers

AS-DF Le Complexe may use processors or service providers for technical, commercial or administrative operations, including website hosting, maintenance, online booking, sending emails, payment management or accounting.

These providers act only on AS-DF Le Complexe's instructions and must implement appropriate measures to protect the personal data they process.

8. Retention periods

Personal data is retained for a limited period, determined by the purpose of processing and applicable legal obligations.

Data type	Indicative retention period
Contact requests not followed by a booking	Up to 3 years from the last contact
Booking and service data	As long as necessary to manage the service, followed by archiving under applicable statutory periods
Invoices, accounting records and mandatory documents	Statutory period applicable to accounting and tax obligations
Complaint or dispute data	As long as necessary to handle the complaint or dispute, followed by archiving under applicable statutory periods
Cookies requiring consent	According to the period specified in the cookie management tool or solution used
Video surveillance footage	A period proportionate to the security objective, not exceeding one month unless specifically required following an incident

9. Online payment

Where online payment is offered, transactions may be processed by a secure payment provider. AS-DF Le Complexe does not retain full bank card details.

Payment data is processed solely to execute the transaction, confirm the booking, manage accounts and provide administrative follow-up.

10. Cookies and trackers

The website complexe.as-df.fr may use cookies or similar technologies to operate correctly, secure browsing, remember preferences or, where enabled, measure website traffic.

Some cookies are strictly necessary for the website to function and do not require the user's prior consent.

Non-essential cookies, including certain analytics, advertising, tracking or social media cookies, are set only after the user's consent where required.

Users may change their preferences at any time through the cookie banner or management module, where one is available on the website.

11. Video surveillance

To ensure the safety of people, property and premises, AS-DF Le Complexe's public areas may be monitored by video surveillance.

The areas concerned are indicated by on-site signs. Cameras are not installed in toilets or areas where they would infringe personal privacy.

Footage is viewed only by authorised persons and may be shared with the competent authorities in the event of an incident.

Footage is kept only as long as necessary for the security purpose pursued and for no more than one month, except where extraction is necessary to handle an incident, proceedings or an official request.

12. Data security

AS-DF Le Complexe implements appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or destruction.

Depending on the circumstances, these measures include restricting access to authorised persons, securing the tools used, hosting with recognised providers and raising awareness among persons who process personal data.

13. Data transfers outside the European Union

AS-DF Le Complexe favours providers located in the European Union or offering appropriate safeguards under applicable legislation.

If certain technical providers involve data transfers outside the European Union, AS-DF Le Complexe ensures those transfers are governed by appropriate safeguards, such as standard contractual clauses or another mechanism recognised by applicable legislation.

14. Data subjects' rights

Under applicable legislation, every data subject has the following rights regarding their personal data:

• the right of access to their data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure, within the limits provided by law;
• the right to restrict processing;
• the right to object to processing based on legitimate interests;
• the right to data portability, where applicable;
• the right to withdraw consent at any time for processing based on consent;
• the right to give instructions on the handling of their data after death.

15. Exercising your rights

To exercise their rights or ask a question about personal data protection, users may contact AS-DF Le Complexe:

By email: complexe@as-df.fr

By post:

AS-DF Le Complexe — T.A.M.S
Rue des Iris
68110 Illzach
France

The request must specify the right being exercised and, where necessary, include proof of identity if the requester cannot be identified by other means.

16. Complaints to the CNIL

If, after contacting AS-DF Le Complexe, users believe their rights have not been respected or their personal data is not being processed in accordance with applicable legislation, they may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority.

Website: cnil.fr

17. Minors

Some activities offered by AS-DF Le Complexe are open to minors under the age, height or supervision conditions stated on the website or at the venue.

Data relating to minors may be collected only where necessary for booking, safety, checking access requirements or organising the activity.

Minors remain under the responsibility of their parents, legal representatives or accompanying adults.

18. Marketing communications

AS-DF Le Complexe may send information about its activities, offers or events to people who have consented or where the law permits marketing communications to existing customers for similar services.

Recipients may object to these communications at any time using the unsubscribe link, where available, or by sending a request to: complexe@as-df.fr.

19. Opting out of telephone marketing

Users who do not wish to receive marketing calls may register free of charge with the Bloctel telephone marketing opt-out list.

Further information is available at: bloctel.gouv.fr.

20. Changes to the privacy policy

AS-DF Le Complexe reserves the right to amend this privacy policy to reflect changes to the website, services, tools used or applicable legislation.

The applicable version is the one published on the website at the time of consultation.